What separates you from a freelancer Or Contractor?
We provide a complete onboarding system that includes docs, video, and e-learning, all built from one unified workflow. Freelancers usually focus on a single asset or format, which leads to gaps. We keep everything consistent, structured, and aligned with how your users actually learn your product.
Which package should we choose?
The right package depends on where your product is today. Lite covers the essential documentation startups and growing companies need. Growth adds stronger onboarding with video and API content, and Ultimate gives you a full documentation + eLearning system. If you’re unsure, just hit our Contact Us page and we’ll point you to the best fit in under a minute.
Why not hire an established agency instead of working with us directly?
Most agencies add extra layers for account managers, producers, and editors, which drives prices up and slows projects down. We keep things lean and direct, which lets us deliver the same quality at a much lower cost. You get clear timelines, fast communication, and work built for real activation.
Why can’t AI generate accurate onboarding docs or e-learning for us?
AI cannot test your product, confirm logic, or understand user workflows the way a real team can. We review your platform, speak with your team, and build content that reflects how customers actually behave. This gives you accurate onboarding that AI tools cannot produce on their own.
Why not hire a full-time technical writer, video editor, or instructional designer?
Full-time hires cost far more in salary, benefits, and onboarding time. We give you the same skill set across writing, video, and training without the long-term commitment. You get everything you need for a fraction of the cost and without managing multiple roles.
What if our product changes often, and how are updates handled long-term?
We build everything to be modular and easy to update as your product evolves. Our retainers cost significantly less than agencies or in-house staff, which keeps updates affordable. You always have the option to request quick revisions without starting over.
What do you need from us to get started and keep things moving smoothly?
We only need a product walkthrough, a sandbox or demo environment, and one reviewer from your team. After that, we handle the structure, drafting, scripting, and production work. Your main job is to approve each step.
How do you match our brand and tone when every product is unique?
We study your UI, customer language, and any existing materials before creating anything. This helps us build docs and training that feel native to your platform. Everything is tailored so users feel like the content came directly from your internal team.
How is our data handled throughout the project, and is it kept secure?
We only work with sandbox or demo environments and never use production data. All assets are kept secure and removed once the project is complete. For full details, you can review our Privacy Policy at any time.
