FAQ

We provide a complete onboarding system that includes docs, video, and e-learning, all built from one unified workflow. Freelancers usually focus on a single asset or format, which leads to gaps. We keep everything consistent, structured, and aligned with how your users actually learn your product.

The right package depends on where your product is today. Lite covers the essential documentation startups and growing companies need. Growth adds stronger onboarding with video and API content, and Ultimate gives you a full documentation + eLearning system. If you’re unsure, just hit our Contact Us page and we’ll point you to the best fit in under a minute.

Most agencies add extra layers for account managers, producers, and editors, which drives prices up and slows projects down. We keep things lean and direct, which lets us deliver the same quality at a much lower cost. You get clear timelines, fast communication, and work built for real activation.

AI cannot test your product, confirm logic, or understand user workflows the way a real team can. We review your platform, speak with your team, and build content that reflects how customers actually behave. This gives you accurate onboarding that AI tools cannot produce on their own.

Full-time hires cost far more in salary, benefits, and onboarding time. We give you the same skill set across writing, video, and training without the long-term commitment. You get everything you need for a fraction of the cost and without managing multiple roles.

We build everything to be modular and easy to update as your product evolves. Our retainers cost significantly less than agencies or in-house staff, which keeps updates affordable. You always have the option to request quick revisions without starting over.

We only need a product walkthrough, a sandbox or demo environment, and one reviewer from your team. After that, we handle the structure, drafting, scripting, and production work. Your main job is to approve each step.

We study your UI, customer language, and any existing materials before creating anything. This helps us build docs and training that feel native to your platform. Everything is tailored so users feel like the content came directly from your internal team.

We only work with sandbox or demo environments and never use production data. All assets are kept secure and removed once the project is complete. For full details, you can review our Privacy Policy at any time.