Instructional explainer video highlighting Parts Prose AI search — designed to help counter staff find products faster, improve store efficiency, and enhance
customer experience.
Every project begins with a short discovery session to understand your goals, target users, and success metrics.
From there, we confirm which ScaleDocs package best fits your needs, or explore options outside of our standard packages.
Our scoped Project Brief captures your package deliverables, timelines, acceptance criteria (the standard we’ll use for final approval), and sets the strategic foundation to ensure what success looks like from day one.
The result is a shared definition of success that anchors every draft, review, and launch decision.
Next, ScaleDocs gathers all essential project inputs and confirms access to non-production API keys, demo accounts, or admin logins, so technical work is never blocked. Project inputs are consolidated into a single source of truth (Notion, Confluence, or a shared drive), giving both sides one reliable reference point.
Project Inputs: Range from SME interviews, product demos, and repositories to sandbox environments, support tickets, and brand assets.
Finally, we establish a primary point of contact and preferred communication channel (email or MS Teams) to keep decisions unified and prevent delays.
Before drafting, ScaleDocs blueprints the exact content pieces, including Quickstart guides, setup instructions, FAQs, API references, explainer video scripts, or eLearning storyboards.
High-Level Design: Where the scope, audience, format, tone, structure (e.g., outlines, sections, and key flows), and acceptance criteria are defined.
The High-Level Design (HLD) requires approval to begin drafting and functions as the execution plan to prevent rework and scope drift.
The build runs in an Agile sprint cycle, where draft deliverables are created and shared for progress checks. Depending on scope, this includes Quickstarts, setup docs, FAQs, API references, explainer scripts, or eLearning storyboards.
Regular communication stays flexible; while weekly sprint updates keep work visible and momentum high. These are progress updates (not formal approvals) ensuring alignment before entering the two formal review windows.
Clients receive two review windows, beginning when drafts are shared. To ensure a smooth launch, all feedback is logged, tracked, and resolved before the final delivery.
Feedback must be clear, consolidated, and submitted by a single designated point of contact—via tracked edits in Google Docs/Word, inline comments in Notion/Confluence, or a single email/MS Teams note.
Review Window 1: The client review covers the first draft, where ScaleDocs will incorporate consolidated feedback into the second draft.
Review Window 2: Client feedback covers the second draft and confirms it meets the acceptance criteria defined in Steps 1 and 3.
Once both review windows are closed and all notes are resolved, the project moves into its final stage—Launch & Scale.
Clients receive the final, polished version of every deliverable, fully revised and ready for rollout.
Documentation Sets: Quickstarts, Setup Guides, or API references are delivered in clean, consistent formats your team can adopt immediately.
Explainer Videos: Exported as MP4s and packaged for easy sharing.
eLearning Modules: Storyline 360 builds, SCORM/xAPI packages, or Camtasia exports are finalized and tested to ensure smooth playback across platforms.
Knowledge Base Retainer: After delivery, clients may opt in for ongoing updates—refreshing docs as features change, refining videos for new workflows, and releasing updated eLearning modules in sync with your product roadmap.
This ensures your onboarding, support, and training content continues to scale as your product grows.
Joshua designed and built SOPs that streamlined our internal workflow and saved our team countless hours each week. He met with us consistently, incorporated feedback quickly, and delivered a solution that immediately made our staff’s day-to-day easier.
We went from having zero documentation to a complete help center guide. Joshua made our platform instantly more approachable for new users, and his clear structure has already cut down on repetitive support questions.
ScaleDocs turned our training materials into professional, interactive modules that our teams actually enjoy using. The new courses streamlined onboarding and created a consistent learning experience across every region.
Lite → Best if you’re an early-stage startup that needs to onboard users quickly without overspending. Ideal when you just need concise docs + FAQs to cut support tickets fast.
Growth → Best if you’re scaling (Series A/B) and need more depth + polish. Perfect when you want structured docs plus an explainer video to help users and investors understand your product clearly.
Ultimate → Best if you’re a Series C+ with complex onboarding. Chosen when you need a full enablement system — videos, eLearning, and compliance-ready assets — to train large teams or external customers at scale.
If your team only needs an add-on outside of a full docs package, I offer two options.
A single explainer video, up to five minutes in runtime, is available for $1,200 and includes the script, storyboard, animation, and two review rounds. For training needs, I provide a Level 2 eLearning course up to fifteen minutes in runtime for $3,000, which comes with a storyboard, interactivity, quiz or knowledge checks, and two review rounds.
If you need multiple videos or modules, I can scope a custom package with fixed deliverables, a clear timeline, and the same two structured review windows.
We’ll need a sandbox or demo environment, one admin login, and a non-production API key (if your product has an API). A short 20–30 min walkthrough of your product (SME Interview) and your brand kit (logo, colors, tone) also help us align on workflows and visuals.
Most SaaS companies already have these in place. If anything’s missing, we’ll adjust during kickoff.
I release deliverables according to the project timeline.
Final deliverables are handed over once the project is signed off and final payment is confirmed to have been received.
You own the deliverables outright, while I retain background methods, templates, and reusable assets that make production efficient. All data shared during the project is limited to sandbox/demo environments — no production PII/PHI is ever used.
Hiring a full-time writer means waiting 6–8 weeks, paying thousands in recruiter fees and lost productivity, and committing to a $60–100k/year salary. ScaleDocs delivers the same quality of documentation in weeks, without long-term overhead. And if you ever need updates, our retainers cover that at roughly a third of the cost of a hire.
Freelancers sell hours. ScaleDocs sells outcomes. You get fixed packages, defined deliverables, a 6-step process, and two formal review windows. No guesswork, no scope creep, no “disappearing act.” You know exactly what you’ll get and when.
AI is great for drafts, but it can’t interview your SMEs, test your product, or ensure technical accuracy. One wrong code snippet = hundreds of support tickets. ScaleDocs combines AI efficiency with human expertise, so your docs are fast, polished, and correct.